Thursday, March 8, 2018

The Heritage Hotel Manila Philippines

ABBEY: We checked in at The Heritage Hotel for the last night of our vacation. While checking in, the dragon dance started to celebrate Chine New Year. We got twin beds with toilet and bathtub. The sheets are clean. 

We went down and checked their pool in the late afternoon. Then on the next day we had a breakfast buffet. They offered eggs (omelette, sunny side up, and hard-boiled), breads, ham, sausage, nasi lemak (this is a suprise), juices, coffee, and tea. Nothing much special about the stay but we got a good sleep.

Now for the areas of improvement:
1. Check-in takes too much time. I think we waited for almost 45 minutes to an hour before we can go to our rooms.

2. Taking photos or video on the buffet is not allowed. Come on.. it is 2018. This is the first hotel who told me that I can’t take pictures except if we’re on the table.

3. Buffet items were gone and guests waited or asked for it to be refilled. If the manager is keeping attention on it then this wouldn’t happen.

4. Room furnishings are old. And the door knobs were malfunctioning. We have to input our room keys twice or thrice and have the knobs parallel to the floor before we can open the door.

5. I don’t know if the newspaper were given at random but all the three rooms we booked didn’t get one. Yes, I can call but if this is standard service then no call is needed.

I know this is a lot but I also know that Heritage Hotel has the capacity to improve and have more happy clients to stay at their hotel.

The Heritage Hotel Manila Philippines
Shower Pack

The Heritage Hotel Manila Philippines
Superior Room with Twin Bed

The Heritage Hotel Manila Philippines
Outdoor Pool

WILL: Our in-laws decided to beat the long journey from Meycauayan, Bulacan to NAIA by checking in to one of the nearest hotel in airport, The Heritage  Hotel. 

I am not quite familiar when they told me of the hotel name but when I checked the website it is updated and quite alluring to checked-in.

We weren’t immediately accommodated at the concierge due to lion dance! Well, its Chinese New Year! Who doesn't want to get some luck? 

When I saw our room, I remembered that The Heritage Hotel is quite old now. The sheets are not that comfortable, their bathroom has drawers and one of the cabinet door is dilapidated. The carpet is worn out. This is not what I expect in a hotel under the umbrella of Millennium Hotels and Resort. A 4-star hotel? I do not even dare to take shower inside their tub. 

We paid Php4,067 for Superior Room, buffet breakfast included. Be careful, for asking bottle of water, free water has a limit. Argghhh!

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The Heritage Hotel Manila Philippines
(W)https://www.millenniumhotels.com/en/manila/the-heritage-hotel-manila/
(A) Roxas Boulevard corner EDSA Philippines 1300
(E) hotelguest.hhm@millenniumhotels.com