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Marina Bay Sands Premier Services: Is This Your Dream Hotel in Singapore?

ABBEY: Booking a room at Marina Bay Sands (MBS) through their app wasn't as smooth as I’d hoped. I ran into some issues securing rooms for my preferred dates, so I decided to reach out to their customer service. That’s when Natasha stepped in. With my membership ID in hand, she not only helped me lock in two rooms but also managed to secure some discounts for me—talk about a win!


Fast forward to three days before our stay, I received an email from the MBS Premium Service Team. They asked me to fill out the guest details and offered a personalized check-in service. I initially thought this was just part of their standard process, but it turned out to be much more.


Upon our arrival at the hotel, we were greeted by long check-in queues. That’s when I remembered the Premium Service Team. A quick call later, and David—our knight in a blue suit—arrived to save the day. Not only did we get a special lane, but we also got an in-room check-in. How cool is that?


When we finally made it to our room, we were welcomed with a fruit basket, and everything seemed perfect. Well, almost everything. My niece suddenly burst into tears, and we were all puzzled—turns out, there was no fruit basket in the other room! But the Premium Service Team swooped in once again, delivering some delicious fruits and turning her frown upside down.


We were celebrating my niece’s birthday, so the staycation was extra special. After dinner, we returned to find a surprise gift waiting on her bed. Guess who left it? Yep, the incredible Premium Service Team. They truly went above and beyond throughout our stay.


Even at checkout, their exceptional service continued. They helped us store our luggage, freeing us up to explore from Gardens by the Bay to Suntec City without any worries. They even handled the logistics to our next destination, making our journey completely hassle-free.


It was an extraordinary experience, and we felt genuinely cared for every step of the way. A huge shoutout to the amazing Premium Service Team, especially Nesh, Natasha, David, Yeng, Bayani, and Selan. Your dedication made our stay unforgettable!



Marina Bay Sands Premier Services: Is This Your Dream Hotel in Singapore?
Marina Bay Sands Premier Services: Is This Your Dream Hotel in Singapore?

Marina Bay Sands Premier Services: Is This Your Dream Hotel in Singapore?
Marina Bay Sands Premier Services: Is This Your Dream Hotel in Singapore?


WILL: When we talk about hotels in Singapore, why does Marina Bay Sands (MBS) always come up as the go-to option? If you ask us, we wouldn’t recommend it. If you’re like us and crave a peaceful, calming staycation, MBS is not your ideal choice. Have you ever seen the lobby? It’s like a marketplace, loud and chaotic. The check-in and check-out process is a nightmare—long queues and disorganized chaos.


But, let’s be honest—who can resist the iconic infinity pool? That’s what draws most people in. If swimming at the top of Singapore is on your bucket list, it’s hard to say no.


Abbey’s brother-in-law requested an MBS stay as a treat. Abbey saved for a 2-night stay, but we could only squeeze in one night due to our schedules. After avoiding MBS for so long, we finally gave in. So, what’s new?


Thanks to Abbey’s Sands Lifestyle membership, we got a taste of Marina Bay Sands Premier Services—and that’s what turned things around for us:

  1. No Queue Check-In: David, our personal butler, escorted us straight to the room, bypassing the usual lobby chaos.
  2. Welcome Perks: We were greeted with a fruit platter, and David went the extra mile to surprise our niece Nika with balloons and a teddy bear for her birthday.
  3. Easy Requests: No need to call the lobby; just send a quick WhatsApp message for anything you need.

The room? As you'd expect—clean, spacious, with a comfy bed. Their luxury toiletries are from Salvatore Ferragamo, leaning a bit masculine in scent, and TWG tea, as usual, makes an appearance. The balcony view overlooking Gardens by the Bay? Absolutely stunning.


With these perks and that sprawling room, we might just return to MBS. The Premier Services made everything so much more convenient.


Is MBS really worth the splurge? What do you think? SGD1,767.56 for two rooms in a night :) 



*** 

Marina Bay Sands Singapore 

(W) https://www.marinabaysands.com/




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