The ordering process is seamless and online. Their staff Michell really attended me well. She threw suggestions along the way and I made our purchase. She even arranged a personalized note and have the item delivered to our preferred store at Ion Orchard. The online service is superb and all went well.
Then came the collection day. We went to the shop and we told we were for item collection. The staff checked and a few seconds later our order is in front of us.
We prefer to collect at the store rather than delivery as we wanted the Tiffany experience. After it was given to us we feel it’s as if they wanted us to get out of the store as soon as we can. We were never given the courtesy to verify the item. It was even us who asked if we could check it on the couch. The pieces of jewelry is good and as what we’ve seen in the site. It is beautiful. But the shop in Ion Orchard (1st level)? No.
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| Tiffany & Co. Singapore ION Orchard Store Experience (The White Box) |
Tiffany & Co. Singapore ION Orchard Store Experience
WILL: Abbey asked me and I received.
Haha! I told him that I want earrings as a gift and yet he went extra mile giving me a Tiffany & Co jewelry. We reached Tiffany & Co ION branch and we were greeted by a man. Abbey ordered it online so it was well packed. The white box was immediately put in their iconic tiffany blue bag. Now my question is, “Is this really the Tiffany and Co?”. You may asked why? I didn’t feel any warm welcome from the store and as I said the white box was just handed to us. How do we know if the jewelry is there or if the item is correct? So I asked permission if I can sit at one of their chairs. While opening the box (it is really hard to open) the same man just handed us a bottled water. Not even asking if we need any help. (Nike customer care is better than him. OMG!) At that time there are only 3 clients including us so I am not sure why he care less on us. We went off and I am not sure if someone bid a goodbye to us. Tiffany and Co absolutely tarnished my expectations on them.
Anyways, I am surprised how Abbey pulled off his surprise message. Thank you so much baby! Of course I will marry you again and again!
Will I come back? I don’t know? Abbey is the one buying pieces of jewelry for me. Haha. But he saw my frustrations and he can compare the kindliness and care of local jewelry company than Tiffany & Co.
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Tiffany & Co.
(W) https://www.tiffany.com/jewelry-stores/ion-orchard-street/
(H) Mon to Sun: 10AM - 930PM
(A) 2 Orchard Turn , #01-21 and #02-11 Singapore, 238801
(T) (180)0 843 3269