ABBEY: The Cartier’s Into the Wild experience was held at Bayfront Pavilion, Gardens by the Bay. It was a guided tour where you can see how the Cartier Pathere unfolded and evolved.
Three concepts; naturalist, abstract and graphic were displayed. The process it takes for a single piece of jewelry takes so much time and passed to different artisan. Now I knew how those spots are placed specially the eyes as they require time, skill and precision.
At the end of the tour you can relax while you sip your coffee, tea or juice and take a snap with the panther to take home with you.
WILL: We experienced first hand how important the customers’ feeling for Cartier. They treated everyone like their VIPs. They got us hooked-up by that.
Cartier’s Into the Wild Experience is pretty immersive. You will be greeted with a poem by a famous Ah Boys To Men lead actor. Then touching the historic and birth of PANTHÈRE DE CARTIER. They gave us the three impressions of the design: Graphic, Naturalist and Abstract. These are the ways of Cartier for a greater customer conversion rate and they are successful with that. Cartier have three two-storey stores in Singapore and the most prominent is their Ion Orchard Boutique.
VIP or not, they will treat you like a royalty! Book your visit now.
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Cartier® Official Website - Luxury Jewellery & Watches
WILL: I am literally drooling whenever I am seeing someone wearing a Cartier LOVE ring. A pair of LOVE ring sums up the preliminary budget of our enitire wedding 10years ago. Haha! It is a star for me that time. Lovely to see but impossible to reach!
We have talks of renewing our vows and I am firm that Cartier’s LOVE ring is perfect for the occasion (no negotiations) haha! Since it is holiday season, Abbey wants to treat me with an earring. Unlike Abbey, I am new in purchasing a jewelry. Yes husband is more keen on this. Haha! Sent an email and received a confirmation but no one calls. I thought it is all okay but I am wrong.
The earring is not available not only in Cartier’s ION Orchard Branch but in Singapore itself. Whew! I am furious. Really! Anyways, we still purchased “the star” of that day which is the LOVE ring and Endrea advised us that we can get the free engraving when we are really sure on the size of the ring. Ahmmm, yep you can return the ring if the size doesn’t fit(terms and conditions applies).
We returned to the store after few weeks for the engraving and we were greeted by their manager(I think) with a smile and explains to us how thankful they are for lur feedback. She gave us two boxes of Cartier scented candles and of course we gladly accepted it. Haha! Whenever we are at Cartier’s we always instantly felt that we are welcome and ready to serve you! Kudos to Endrea for doing a magnificent job in comforting in my time of anger. That is indeed an ultimate Customer Care she shown to me and my husband! Will definitely come back to Cartier!
ABBEY: I always wanted to give Wilma a ring from Tiffany & Co. Presenting your gift in that iconic tiffany blue box is worth it. But since she already got her second engagement ring, I bought her a pair of ear”ring”.
The ordering process is seamless and online. Their staff Michell really attended me well. She threw suggestions along the way and I made our purchase. She even arranged a personalized note and have the item delivered to our preferred store at Ion Orchard. The online service is superb and all went well.
Then came the collection day. We went to the shop and we told we were for item collection. The staff checked and a few seconds later our order is in front of us.
We prefer to collect at the store rather than delivery as we wanted the Tiffany experience. After it was given to us we feel it’s as if they wanted us to get out of the store as soon as we can. We were never given the courtesy to verify the item. It was even us who asked if we could check it on the couch. The pieces of jewelry is good and as what we’ve seen in the site. It is beautiful. But the shop in Ion Orchard (1st level)? No.
Tiffany & Co. Singapore ION Orchard Store Experience (The White Box)
Tiffany & Co. Singapore ION Orchard Store Experience
WILL: Abbey asked me and I received.
Haha! I told him that I want earrings as a gift and yet he went extra mile giving me a Tiffany & Co jewelry.
We reached Tiffany & Co ION branch and we were greeted by a man. Abbey ordered it online so it was well packed. The white box was immediately put in their iconic tiffany blue bag. Now my question is, “Is this really the Tiffany and Co?”. You may asked why? I didn’t feel any warm welcome from the store and as I said the white box was just handed to us. How do we know if the jewelry is there or if the item is correct? So I asked permission if I can sit at one of their chairs. While opening the box (it is really hard to open) the same man just handed us a bottled water. Not even asking if we need any help. (Nike customer care is better than him. OMG!) At that time there are only 3 clients including us so I am not sure why he care less on us. We went off and I am not sure if someone bid a goodbye to us. Tiffany and Co absolutely tarnished my expectations on them.
Anyways, I am surprised how Abbey pulled off his surprise message. Thank you so much baby! Of course I will marry you again and again!
Will I come back? I don’t know? Abbey is the one buying pieces of jewelry for me. Haha. But he saw my frustrations and he can compare the kindliness and care of local jewelry company than Tiffany & Co.
